FAQ's

What is Kratom?

Kratom is a tree that grows in Indonesia, Thailand, Malaysia and other Southern Asian countries. The leaves are pulverized into a fine powder and ingested orally by powder or tea.

Is Kratom Legal in all states?

It is legal in almost every state. The exceptions are: Arkansas, Alabama, Indiana, Wisconsin, Rhode Island, Vermont. If you purchase Kratom from our website and you live in these states, we will refund your money immediately and we will not ship your order.

Do you have a Money Back Guarantee?

Yes, we offer a ONE TIME return on our product. If for any reason you are not happy with your purchase, you may return the unused portion for a full refund. But, we are so happy with our Kratom that we are sure you will also be happy!

What do I do if I have a problem with my order?

Please feel free to contact us using the Contact form on the Contact Us page, alternatively, you can use the Chat Tool on the site in order to talk to an adviser.

What Payment Methods are Accepted?

We accept payments through Zelle, Coinbase, Cashier's Cheque, Money Order, and Western Union. For more information, please see the Payment Methods page.

What countries do you ship to?

At this time Quality Kratom USA only ships to the USA.

What shipping options are available?

All shipping is FREE using USPS.

When will my order be shipped?

We ship the same day if your order is received before 2 P.M. Central Standard Time.

Do you ship discretely?

Yes. All packages are labeled QKUSA P.O. Box 16870 Wichita, KS 67216-0870

Will I receive a Tracking Number for my order?

Yes. Every order shipped out will have a Tracking Number that will be emailed to you and will also be available on the website in your Account.